Order Policies

When will I receive my order?

Our fulfillment center is based in San Antonio, Texas, and ships Monday through Friday. We do not ship Saturdays, Sundays or Holidays observed in the USA. Orders placed on Friday after 12:00PM CST or over the weekend will begin processing the following Monday.

We ship within the USA, as well as international addresses. Please enter a delivery address for each order.

All orders will be processed and shipped within 3-5 business days of purchase.

If you have any questions about your order, contact us.

What is the status of my order?

After your order is placed, you will receive an email confirmation. From that email you can click a link to be taken to your order status page, where you can view the order status and tracking information. Once your order is on its way you will receive a second notification via e-mail.

A status of unfulfilled means the order is not ready to ship. No need to worry, it just means your order is still processing! Once your order ships, it will be marked as Fulfilled/Shipped.

If you're having trouble finding your order confirmation email or tracking your order, don't hesitate to contact us.  Just a note, once the package leaves our warehouse, the customer is responsible to work with the carrier. But always feel free to let us know if we can assist!

Can I cancel or change my order?

We process orders very quickly to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all update requests including size changes, address changes or order cancellations. Once your order has gone into a processing queue with our distribution center, we cannot make any changes.

Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP.

Can I combine orders?

No, orders are submitted and picked in different intervals, so we are not able to combine orders.

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